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Immediate care for your family

On-demand video visits are available 24/7 without an appointment. Connect now with the next available provider throughout NC, SC and VA.

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On-demand video visits

Don’t wait for the primary care services you need. Visit virtually with a provider anytime - 7 days a week, 365 days a year - for common urgent care needs or when an in-person visit may not be accessible or convenient.

Our team of board-certified family medicine practitioners provides treatment through your webcam without an appointment. We’ll match you with a provider, who can typically see you within minutes.

Conditions Treated

Benefits of virtual care

Anytime, Anywhere

Available 24/7 with no appointment needed for patients located in NC, SC or VA.

Easy Access

Get private, easy to use and secure provider visits from your smartphone, tablet or computer.

Immediate Expert Care

Fast, easy and affordable way to see a licensed provider from the comfort of your home, or wherever you are.

Pricing and Payment

Video visits are often the same price as office visits. Please contact your insurance provider to confirm your out-of-pocket costs.

Conditions We Treat

On-demand video visits provide treatment for a variety of non-emergency conditions for adults and children of all ages.

Common Conditions

Allergies
Asthma
Cold
Cough
Flu
Fever
Headache, migraines

Digestive

Cough
Heartburn
Nausea
Vomiting (minor)

Ear, Nose & Throat

Earaches
Eye Infection
Eye Irritation
Pink Eye
Shortness of breath
Sinus problems
Sore throat
Stye
Swimmer’s ear
Wheezing (mild)

Pediatrics

Common cold
Diaper rash
Pink eye
Skin rashes
Sore throat

Skin

Allergies
Allergic reactions (minor)
Hives
Minor burns
Minor cuts/Wounds
Rashes or other skin issues

Women's Health

Bladder infections
UTIs
Yeast infections

Other Conditions

Back pain
Dizziness
Sprains and strains

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Local Options for Care

Urgent & Express Care

Walk in or schedule in-person care at our clinics for unexpected minor injuries, illnesses, routine tests and more.

Find Walk-In Clinics

Same-Day Primary Care

Find providers who have appointment availability in the next 24 hours to get the care you need.

Explore Availability

Is It an Emergency?

If you are experiencing a medical emergency dial 9-1-1, or go to the nearest emergency room immediately.

Find an Emergency Room

FAQs

Who can use on-demand video visits?

We can see adults and children of all ages.

The patient must be present for the video visit with the camera turned on. If you are a parent requesting a video visit for your child, your child must be present and on camera during the video visit.

You must be physically located in the states of North Carolina, South Carolina or Virginia to use this service. This is due to medical licensure laws and regulations. If you are not physically present in these states, you will need to seek care within the state that you are physically located.

How do I prepare for an on-demand video visit?

Before you sign up for a video visit, make sure your computer has a working camera, microphone, and speaker. If you don't meet these requirements, try using the MyNovant mobile app. Download apps here:

During the video visit, please ensure that your camera and audio are turned on. You should be located in a safe and quiet location. Please ensure that the area you are in has proper lighting, so providers can adequately assess your concerns. You should not be driving or be engaged in other activities when connected with a provider for your video visit.

Watch our video to learn how to start an on-demand video visit:

Watch to Learn

Can I get a prescription if needed?

Will my provider be made aware of my video visit?

Download the MyNovant App

It's your health, in your hands.

With the MyNovant app, it’s never been easier to manage your health from your phone. Available on both the Google Play Store and the Apple App Store.