Patient Safety & Quality Healthcare
We are committed to protecting your health and safety.
At Novant Health, we are dedicated to providing the highest quality of healthcare in a secure, safe and welcoming environment. In fact, patient safety is the foundation of the care we provide to each patient, every day. Whether you visit one of our medical centers, clinics or other healthcare facility, our goal remains the same – exceptional care delivered by a team committed to your safety and well-being.
Focus on Patient Safety
At Novant Health our commitment to excellence and continuous improvement remains our top priority. Our HeRo playbook - a comprehensive guide of our efforts to elevate safety, quality, health equity and patient experience across our organization - outlines a framework for providing excellence in care for each patient whose life we touch.
Building a culture of safety
At Novant Health we have taken steps to ensure every team member is dedicated to living our commitment to create a healthier future. We focus on dedicating the time and resources needed to build and maintain culture of safety. This includes keeping our patients and team members safe and free from harm using safety and error prevention tools to ensure our services exceed strict industry standards.
We encourage all team members – from those that first greet you when you walk through our doors to everyone involved in your care – to take an active role in safeguarding our patients. And our team focuses on constantly assessing, expanding and improving these efforts so you can trust you are in the best possible hands when you come to us for care.
Creating a Safe, Quality and Remarkable Patient Experience
At Novant Health we continue to rise to the challenge of creating an outstanding environment to receive the highest quality of care and empower every team member to play a role in ensuring patient safety. We have created a framework to guide our efforts to maximize safety, quality, health equity and patient experience in our organization.
Hospital Safety Grades
Several organizations measure quality care nationally through research, data interpretation and types of analysis. These organizations set standards for participating hospitals. Our procedures for ensuring safety and quality have earned numerous certifications, national awards and other recognitions. Learning about our scores and rankings can help you choose programs and services that are right for you.