Financial Assistance
We are working to support you in managing healthcare costs.
At Novant Health, we are committed to improving the quality of life for the communities we serve. One way we help ensure remarkable care is through providing financial assistance for our patients demonstrating financial need. Assistance is available for medically necessary services if you meet eligibility guidelines under each of our Financial Assistance policies.
If you are eligible for financial assistance, you will receive a discount for services based on the policy guidelines.
Financial Assistance Policies
The following policies outline eligibility criteria for financial assistance and offer guidelines for the application process.
Guidelines & Support
In order to qualify for financial assistance, you must meet the criteria outlined in the applicable policy.
If you are eligible for financial assistance from Novant Health, you will need to apply by filling out the Financial Assistance application.
You may also obtain an application by:
- Visiting the Financial Services offices at any of the Novant Health facilities.
- Contacting Customer Service or any phone number provided in the contact list by facility.
- Signing into your MyChart account to access the application.
Helpful Resources
The following resources help explain the process for billing and collecting patient balances and outlines the financial assistance policy and process.
Once all requested documents are received:
- Your application will be reviewed.
- An approval or denial letter will be mailed.
- Documentation must be updated every six months, or when the patient's income or circumstances change.
- Each visit within the six-month period will be reviewed for potential access to other programs.
The following are exclusions to Novant Health’s Financial Assistance policy:
- The policy only applies to services rendered at a Novant Health facility.
- The policy does not apply to services rendered by any independent physicians or practitioners that are not employed by Novant Health. This includes, but is not limited to, anesthesiologists, radiologists and pathologists.
How to Apply for Financial Assistance
You may obtain copies of the financial assistance application or apply using one of the following options:
By Mail
Download PDF and send us your completed application along with the supporting documents to:
Novant Health
ATTN: Financial Assistance
PO BOX 11549
Winston Salem, NC 27116
Download Application
In Person
Visit the Financial Counseling office at any of Novant Health hospital locations to get an application or to get help with completing an application.
View Locations
By Phone
Call the number for any of the Novant Health hospitals in your service area for an application or to get help with completing an application.
For NC facilities, you can also call Customer Service toll free and request a copy of the policy and an application be mailed to you.
Call: 1 (844) 266-8268, Option 3
For SC facilities, call 1(844) 320-9170.
MyChart
For NC patients, you can apply for financial assistance by signing into your MyChart account and completing the application.
To get started, sign in to MyChart. If you do not have an account, sign up now.
Find Additional Support by Hospital Location
Contact one of the Novant Health facilities for questions, to obtain copies of the financial assistance policy, application or other helpful resources, or for help completing the application.