Financial Assistance for the Uninsured
Caring for your health is our top priority.
Novant Health will provide financial assistance for patients who receive medically necessary services and meet the eligibility requirements under the Charity Care policy, available on this page. If eligible for financial assistance, patients will receive a 100% discount or free care. The financial assistance program does not cover elective services.
How do I apply?
The following links are financial assistance applications and other helpful resources and policies in English and several other languages. Be sure to follow the instructions on the financial application form for submitting your completed application.
Contacts
Medical Center/Hospital
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Phone Number
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Novant Health Forsyth Medical Center Novant Health Clemmons Medical Center Novant Health Kernersville Medical Center Novant Health Medical Park Hospital Novant Health Thomasville Medical Center |
336-718-5393 |
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Novant Health Presbyterian Medical Center Novant Health Rowan Medical Center Novant Health Matthews Medical Center Novant Health Huntersville Medical Center Novant Health Huntersville Surgery Center Novant Health Charlotte Orthopedic Hospital Novant Health Ballantyne Surgery Center |
704-384-0539 |
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Novant Health New Hanover Regional Medical Center Novant Health New Hanover Orthopedic Hospital Novant Health Betty H. Cameron Women's & Children's Hospital Novant Health New Hanover Behavioral Health Hospital Novant Health Pender Medical Center Novant Health New Hanover Rehabilitation Hospital |
All applications for financial assistance should be sent to the following address Novant Health New Hanover Regional Medical Center Patient Financial Services-Box #60 PO Box 9000 Wilmington, NC 28402 |
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Novant Health Brunswick Medical Center |
910-721-1404 |
Am I eligible?
In order to qualify for financial assistance, the patient must:
- Be uninsured or, in certain circumstances, have limited insurance coverage
- Be unable to access other programs that would cover medical expenses
- Not have substantial cash assets Not have declined health insurance through an employer
- Not be ineligible for government sponsored coverage because of noncompliance with requirements
- Be considered medically necessary (generally defined as urgent or emergent)
- Live in the Novant Health service area
- Not have an annual family income of 300% of current federal poverty guidelines.
- Submit application and supporting documents to the hospital business office or financial counseling department
How will I know if I've been approved?
Once all requested documents are received the application will be reviewed. An approved or denial letter will be mailed. This documentation must be updated every six months, or when the patient's income or circumstances change. Each visit within the six month period will be reviewed for potential access to other programs.
Exclusions
This policy only applies to services rendered at a Novant Health facility. It does not apply to services rendered by any independent physicians or practitioners that are not employed by Novant Health. This includes, but is not limited to, anesthesiologists, radiologists and pathologists.