Third Parties Requesting Medical Records
What third party representatives need to know
For a copy of medical records or other protected health information on behalf of a Novant Health patient, please submit a completed HIPAA compliant patient authorization or complete the Authorization to Disclose Protected Health or Billing Information form to Novant Health Enterprise Release of Information by faxing it to 704-316-9556 or email your request to roienterprise@novanthealth.org.
Since the request is not being made directly by the patient, but by a representative, the Patient Right of Access rules do not apply.
For additional information please call the Novant Health Enterprise Release of Information Department at 1-844-763-9163.
In accordance with the federal court decision vacating the third-party directive with the individual right of access in Ciox Health, LLC v. Azar, et al., No. 18-cv-0040 (D.D.C. January 23, 2020), HITECH authorizations will no longer be accepted in lieu of a HIPAA compliant authorization.
Medical record fees for third parties
| NC Paper Delivery | |
|---|---|
| 1-25 pages | $0.75/page |
| 26-100 pages | $0.50/page |
| 101+ pages | $0.25/page |
| NC Paper Delivery - Worker's Compensation | |
|---|---|
| 1-40 pages | $0.50/page |
| 41+ pages | $0.20/page |
| SC Paper Delivery | |
|---|---|
| 1-30 pages | $0.83/page |
| 31+ pages | $0.63/page |
| SC Paper Delivery - Worker's Compensation | |
|---|---|
| 1-30 pages | $0.65/page |
| 31+ pages | $0.50/page |
| NC Digital Delivery | |
|---|---|
| 1 - 25 pages | $0.75/page |
| 26 - 100 pages | $0.50/page |
| 101+ pages | $0.25/page |
| Video(s) | $25.00* |
|
Digital delivery options include: |
Email, CD, NH Link, Third Party Portal and Fax. |
| SC Digital Delivery | |
|---|---|
| 1 - 30 pages | $0.83/page |
| 31+ pages | $0.63/page |
|
Digital delivery options include: |
Email, CD, NH Link, Third Party Portal and Fax. |
| Additional Fees | |
|---|---|
| Billing Affidavit | $10.00/each |
| Billing Certification | $27.00/each |
| Certified Mail | $3.55/flat fee |
| Clerical Fee - SC | $32.06/flat fee |
| FedEx | Additional fee |
| Imaging Study | $30.00/per study |
| Imaging Study - SC | $6.50/per study |
| Labor < 200 pages | $3.87/flat fee |
| Labor > 200 pages | $8.06/flat fee |
| Minimum Fee - NC | $10.00/flat fee |
| No Records Found | $27.00/flat fee |
| Record Affidavit | $10.00/each |
| Record Certification | $27.00/each |
| Search & Handling Fee | $20.00/flat fee |
| Search & Retrieval (Imaging) | $10.00/flat fee |
| Stat Service | $15.00/flat fee |
| Supplies/Postage < 13 pages * | $3.38/flat fee |
| Supplies/Postage 13 - 65 pages * | $9.95/flat fee |
| Supplies/Postage > 66 - 130 pages * | $10.15/flat fee |
| Supplies/Postage > 131 - 550 pages * | $17.10/flat fee |
| Supplies/Postage > 551 - 1100 pages * | $18.50/flat fee |
| Supplies/Postage > 1101 + pages * | $24.75/flat fee |
| Expedite Service | $10.00/flat fee |
| UPS | Additional fee |
| EHI Export | $50.00 |
| EHI Export - Patient | $6.50 |
Pre-payment is requested prior to the release of records.
* Rates represent flat rates. Additional charges may apply for rush shipping.