Family & Visitors
Your visit can make a difference.
When you visit someone in the hospital, you can make a big impact on their recovery. Our promise to deliver exceptional care extends from our patients to the family and friends who visit them. Our goal is to offer you an easy, comfortable visitor experience.
Some specialty units may have visiting hours different from the hospital’s standard visiting hours. Check with your care team to confirm when you can visit.
Novant Health Hemby Children’s Hospital visitor policies can change. Please always check this site and call the hospital with any questions before your visit.
Locate or contact a patient
To locate or contact a patient, call the hospital.
We cannot report on patient conditions over the phone. You may be transferred to a nurse for help.
Let Them Know You Care
The gift shop is on the first floor. It offers books, magazines, flowers, candy, baby gifts and more. Call for hours; you can shop online 24/7.
Simply address mail or flowers to:
Patient Name
Novant Health Hemby Children's Hospital
200 Hawthorne Lane
Charlotte, NC 28204
We will forward any mail received after the patient leaves.
Getting Around Our Facility
Hemby Children’s Hospital
Find directions to Hemby Children’s Hospital, a map of our campus and where to park.
Patient Condition Reports
Any personal information about a patient’s diagnosis and treatment must come from the doctor. This medical information is only available to the patient or designated members of the immediate family. To further protect their confidentiality and privacy, information regarding patient condition will not be provided by telephone unless special arrangements are made with the patient's nurse. Patient condition reports are only granted under specific circumstances and with appropriate permissions provided by the patient, next of kin, legal guardians or designated legal representatives.