Your Visit
Your comfort and convenience matter.
Together, we are working toward a better state of health and wellness for you and our community. Whether you are a patient or a visitor, we want you to have a comfortable, positive experience at Novant Health Matthews Medical Center, both before you arrive and while you’re here.
Explore the following resources to help you know what to expect before you come to Matthews Medical Center. If you have any questions before or during your stay or visit, contact guest services, call the hospital.
Getting around our facility
Matthews Medical Center
Find directions to Matthews Medical Center, a map of our campus and where to park.
Guest services and amenities
Parking is free. If you arrive after the main lobby closes, check in at the emergency room.
If needed, we offer curbside pick-up and drop-off to help you out of your vehicle and guide you to your destination.
Our gift shop is on the first floor. It offers books, magazines, flowers, candy, baby gifts and more. A Woman’s View Boutique is on the main floor of the Women’s Center. Call for hours; you can shop online 24/7.
- Café 1500 offers hot dishes, sandwiches, salads, pastries, pizza and coffee.
- The Common Grounds kiosk sells coffee and some snacks.
- Snacks, salads and sandwiches are available in first-floor vending machines by the emergency room and women’s center entrance. The third- and fifth-floor vending machines have snacks and drinks.
You can request a security escort to and from the parking lot (available 24/7) by calling the main hospital contact number.
We recommend you leave all valuables at home.
Weapons, drugs and alcoholic beverages are not allowed on Novant Health property.
- Free Wi-Fi by selecting “Guest Network”
- A sacred space for meditation, prayer and reflection is available on the first floor.
- Comfort items, such as games, phone chargers, reading materials and extra blankets, are available upon request.
Tobacco-free campus
Smoking, e-cigarettes and the use of tobacco products are prohibited anywhere on Novant Health facilities, including sidewalks, parking structures and inside vehicles parked or driving through campus.