Patients

Making you feel better is our top priority.

We want your hospital visit to be as easy and comfortable as possible. When you check in to Novant Health New Hanover Regional Medical Center, rest assured our highly skilled care teams put your health and well-being first.

We treat you like a person, not a patient. Whether you need help getting around the center, have questions about your treatment, need someone to interpret for you, or want a cup of water, our team members are always available to help.

If you have any questions during your visit or stay, call the hospital.

Get Ready for Your Hospital Visit

Preregister

Before your scheduled service, you need to check in. You can check in when you arrive or save time and preregister now.

Preregister Now

Know Your Rights

From safety to privacy and HIPPA, we want to make sure you understand your rights.

Review Bill of Rights

Understand Your Costs

Novant Health aims to take the guesswork out of figuring out healthcare costs so you can focus on your care.

Learn About Costs and Insurance

Plan for Your Care Decisions

It’s important to plan healthcare decisions in advance, such as what you want for comfort and treatment.

Explore Care Planning

A Novant Health nurse is holding paperwork as she explains information to a patient.

Patient Handbook

Learn more about care decision planning, your rights and responsibilities, safety, hospital stay details and more.

Download the Handbook (PDF)

Patient Resources

Financial Navigators

Novant Health offers free financial navigators to help you understand your costs, insurance and more before your care.

Contact Financial Navigator

Interpreter Services

Access free sign language and oral interpreters, teletypewriters (TTYs) and more.

Get Interpreter Services

Spiritual Care

Find multi-faith support to help make your health journey more comfortable.

Connect to Spiritual Care

Healing Arts

Healing arts is the use of a variety of mind and body approaches that complement medical care and promote healing.

Explore Healing Arts

Hospital stay

If you are staying at New Hanover Regional Medical Center overnight, the following information will help you know what to expect.

What to bring

Mobile phone and/or tablet
ID card
Insurance card 
Sleepwear
Toiletries, eyewear, dentures and the containers for these items
List of your current medications (leave medications at home)

We recommend that you leave all valuables at home, as we cannot be responsible for lost or stolen items. If you do bring valuables, please ask Company Police to store them in the hospital's safe.

Label your things with your name.

Medications

While you should bring a list of your current medications, please do not bring your medications with you to the hospital. You can only be given medications from home if hospital medical staff prescribe it.

Your room

Your room will include a:

TV
Private bathroom
Nurse call button for when you need help

Meals

You can choose when you want to eat. Just order from the menu and our team will deliver a fresh, hot meal to your room. A chef’s choice may be delivered if you arrive after orders have been placed.

If you have dietary restrictions, special meals will be provided to you.

Leaving your unit

Please stay in your room until your doctor has made rounds and treatments are complete. Ask the nurses' station if your doctor has given approval for you to leave the unit and let staff know how to reach you.

End of your stay (discharge)

When your doctor determines you are ready to go home, they will:

Give written discharge authorization
Review your follow-up care instructions with you (You will get a copy.)

Your follow-up instructions will cover things like appointments, medications and incision care.