Virtual Care & Telehealth Visits

The information you complete in the E-Visit questionnaire are typically evaluated by a care team provider from 8 a.m. to 4 p.m. Monday through Friday.

You can request an E-Visit with our on-demand providers 24/7, and your e-visit request will be addressed within 4 hours of when your request is made.

All providers will respond through MyChart with a treatment plan.

E-Visits are different from non-billable medical advice messages. Insurance coverage of E-Visits may vary among health plans. To ask any potential out-of-pocket cost, contact your insurance carrier directly or call us toll-free 1-844-266-8268 to speak with a Customer Service Representative. 

Follow these steps to submit an E-Visit:

1. Sign in to MyChart. Don’t have an Account? Create one
2. If you're on a mobile device, you can download the MyNovant app to submit an E-Visit. Download here:     
3. Once you're logged in, click Your Menu at the top left of your screen.
4. Select Submit E-Visit from the menu.
   
   
   
5. Agree to Terms and Conditions of Use and select Continue.
6. Verify your location and click Confirm. Note: You must be physically located in the states of North Carolina, South Carolina or Virginia to use this service.
   
   
   
7. From the options provided, select the reason you are requesting an E-Visit. 
   
   
   
8. Select the provider you would like to send your E-Visit to and select Continue.
   
   
   
9. Make sure the information you selected is correct, then choose Confirm and proceed.
10. Review and confirm your personal information, billing and insurance details, current medications and pharmacy preferences, allergies, and health issues. 
    
    
    
11. A questionnaire will appear based on the reason for your E-Visit. Answer the symptom-specific questions. Your responses help your provider better understand and treat your condition.
    
    
    
12. Confirm your information and then click Submit.
13. Once reviewed, you'll receive a notification and a new message in your MyChart inbox.

• All E-Visit requests are completed solely through MyChart messaging. There will be no physical contact for this type of visit request. If you feel that your concerns require physically talking with a provider or further examination, please request a video visit or in-person visit. Please pay close attention to your MyChart messages as the provider will communicate your treatment plan and or next steps through here.
• An E-Visit is not a valid option if you have had an office visit for the same symptom(s) within the last 7 days.
• A request for an E-Visit doesn't guarantee that a prescription will be given.
• If you choose a member of your care team for your e-visit to go to you should receive a response to your e-visit request within one business day of when your request is made. If you have not received a response to your e-visit within one business day of your request, or if your symptoms worsen, you should seek immediate medical care from another provider, from a local hospital or by dialing 911. Request for e-visits cannot be accepted by a member of your care team when their office is closed to observe national holidays or when inclement weather or other conditions beyond our control prevent them from opening. However, you can request an E-Visit with our on-demand providers 24/7, and your e-visit request will be addressed within 4 hours of when your request is made.

Adult (18 years and older)

ADHD (adult)
Coronavirus concerns
Sore throat and congestion
Diarrhea
Red eye
Rash
Lice
Fever
Shortness of breath
Vaginal discharge
Urinary symptoms
Back pain
Weight loss and bariatrics 
Chronic conditions
Ear pain
Birth control

Pediatrics (6 months and older)

ADHD (child)
Coronavirus concerns
Sore throat and congestion
Diarrhea
Red eye
Rash
Lice
Swimmer's ear (5 years and older)

Teen/Adult (12 years and up)

Acne