Remarkable

Receptionist not at all friendly. The nurse and the LPN were excellent in both knowledge and interaction skills.This was a first visit and it often takes time to develop a patient / provider relationship .

Great team , they treated me as though I was special

Dr McClain acted professional yet genuinely concerned about my well being. Easy to talk to and understand my situation.

Dr. McClain is a very professional caring physician and always gives me the chance to ask questions and he always has the answer. His Medical Assistant was very professional as well and respected my privacy. The two of them made a great team. Novant can certainly be proud to have both of them part of the Novant Family.

Initially seen by PA. She was exceptionally friendly, caring and nice. I felt at ease.

Great !

Great

My dr was excellent and scheduled my lithotripsy as soon as he could. Very helpful!

Being with Dr Paul Mc Clain in great, he makes me feel like I am with a good friend.

Excellent care excellent service and very timely

Good people

Very clean and great staff

Staff was extremely friendly and attentive. They went out of their way to let me know that the doctor was running behind. From my experience I found that the delay was minimal. I had one nurse offer and bring me water due to the wait, which was not long. Doctor was great. I now feel like I'm on a path to healing.

Dr. McClain is a compassionate and knowledgeable Dr. He was extremely comforting last year during my surgery and through my recovery. He has placed me on preventative medication to avoid future kidney stones and blockages. McClain is thorough and I appreciate that very much.

The front desk person was excellent

Dr McClain was very professional and knowledgeable of my medical condition He was very nice to talk too and explained my medical procedure.

Very able to meet my needs and very informative.

Everyone was very nice. I really like Dr. McClain and trust him with my health.

Great experience! Doctor and staff were so kind and explained everything that was needed and answered any of my questions and did not make me feel rushed through my visit. I was very impressed.

I was pleased with the doctor and staff. My pain was taken seriously and fast action resolved most of my issues.

Best doctor I have seen lately

Dr. Mcclain had a very pleasant demeanor.

Good ?. thanks.

Dr. McClain and his staff are exceptional in all they do! Wow, how impressive! I came in with an urgent matter and every team member actually LISTENED! That is so important !! As a retired RN of 30 years, I give them an A PLUS infinity!!

Very pleased.

I am Adam’s mother. Adam is IDD and was there to have a scope procedure to check his bladder. Dr. McClain and his nurse were very caring and patient with Adam. When Adam became agitated or uncomfortable, Dr. McClain praised him and told him he was doing well. Dr. McClain also tried to get Adam distracted by talking about Adam’s favorite comic book character. Adam was wearing a comic book t shirt. On a personal note, I must say that I have never been in a more friendly doctor’s office in all the years I have been taking Adam to his doctors. Dr. McClain and the staff we came in contact with were exceptional. We thank them for their patience and compassion.

Dr McClain listened to what I was saying about my issues. He requested 2 tests, he explained what to do if I had issues in between appointments. I’ve had reoccurring issues for a while and my family doctor was not very helpful. Thank you Dr McClain. Dr McClain’s staff is also very kind.

Dr. Paul McClain was very attentive, listening to my questions and concerns. Without a doubt, he made me feel relaxed and confident with the prescriptive course of action. Highly recommended.

Dr. McClain is a wonderful and very helpful doctor. He makes you feel at ease and that he will take care of you. Staff were amazing as well.

I was given a regular psa test, but should have been given a sensitive psa test. Also, there were delays in sending the test order to labcorp.

Great staff great doctors I give them a A+

I have seen a few urologist’s over the years. This one knows his business.

Polite professional made me feel comfortable and at ease. Not an easy task. I am grateful for these employees .

Felt like I was informed of what was going on with me and could not be more happier with the way the provider treated me with my concerns

Always have had excellent care, and treatment, from the extremely kind and supportive staff.. Nothing but praise for each team member at NOVANT Urology.

Very good visit!

Great experience!

It was a very pleasant experience. I really like Dr. McClain.The office was very clean.

Great experience. Felt very comfortable. Great dr and nurses. Dr Mcclean very helpful

This was my first-time seeing Dr. McClain and he made me feel very comfortable. He explained the procedure I will be having and made sure we understood everything. He even used pictures to show us what needed to be done. Very informative, I hope he does not leave the staff at the urologist like the pervious 2 doctors I had seen.

Make feel me confortable

Very thorough examination and evaluation of the facts. Totally trust Dr McClain for treatment of my Prostrate issue. He listens and thinks carefully before offering his comment and evaluates different options before offering a course for treatment. Result, total trust and respect

Very professional staff

The doctor's and nurses are very respectful to all your needs and concerns

I can walk to Kimel Park, but would sure appreciate a crosswalk on Burke Mill.

I am very satisfied with Dr McClain and his services

Excellent customer service and customer care

Nothing much

Great staff, great doctor, very friendly and passionate about my medical needs and issues.

I wouldn't go anywhere else for my health care.

Everyone at this Novant Urology office was amazing…especially Dr. McClain…!!!

Very nice nurses and professional dr. I’m very pleased with the service I received.

He was extremely professional

Very knowledgable & compassionate