Waited 30 minutes for appointment. 15 min in reception with another 15 after I was taken to a room.

Overall great experience with staff and doctor

Originally started going to this office because it was close to home. I go now and recommend the office because I always have good experiences and everything I need is avail as now. All the staff is great

Donnay Elkins is a great doctor and listens to your concerns.

Everyone goes out of their way to make such you are well taken care of. Love this office.

It was my first appointment. I was very favorably impressed.

Donnay Elkins is amazing. I fully trust her, she pays close attention to my questions and comments, and follows up on all of my needs and concerns.

I am a new patient. Samantha and Rachel were very helpful, kind, knowledgeable, and made us feel at home. Donnay was outstanding in every way. She explained everything thoroughly. I look forward to being her patient for a long time. Virginia Ellen Reed Motsinger

I would just like to say that the staff at Union Cross are awesome

Donnay Elkins was so friendly and thorough. I highly recommend her and Novant for all they provide for their patients.

This really is a great office. Any Physician I've ever seen here has been Awesome. Donnay is my Primary and I saw her today. I am so glad that she is my Physician. I ALWAYS leave feeling and knowing that she is fully aware of what's going on and she describes things perfectly. Like always I left yesterday knowing/feeling I was in Great Hands. I trust Donnay, I trust this office, I trust the nurses and everyone there. They are the Best! It really is a great comfort knowing I have a place I can go when I feel bad and to make sure I stay healthy.

Very thorough and organized visit. Everyone was very helpful and polite.

My doctor helped me get the best sleep in 6 months. She is the best doctor I've had in a long time Thanks again

All the staff are very friendly and accommodating. We always look forward to see all the friendly faces and when there is a health problem, they are great listeners and use their critical thinking skills to help. Thank you Donnay, thank you Rachel, thank you Octavia and remainder of the staff.

The union cross location is fabulous. No complaints.

They took me in 45 minutes after my call. I often wait several days. The provider is excellent and her assistant is as well.

Wonderful and caring staff. I've never had to wait past my scheduled appointment time. Donnay always takes time to listen and never makes you feel rushed.

Great staff

Great great staff 1000%

Very helpful

Ms Donnay is the best

Donnay listens to what is said and makes sure you understand her plans for care. She is great!

Excellent staff

Over all a positive experience

I have been here for several years and trust my care team for everything

This office has always been professional, caring, courteous, and efficient. Donnay Elkin is up to date on her professional knowledge. She listens, offers information and a plan of care, and takes time to talk with me.

I saw Joe the PA. His medical assistant was dismissive regarding what I needed to discuss. I’ve been sick for a month and with new symptoms Joe didn’t seem to care to listen about my current issues. I wasn’t checked for Covid or strep after I told him that I felt like I had strep. I just got over pneumonia and still have a wet cough and he didn’t do any further X-rays. I was very disappointed about the care I received today.

I felt such a relief after my visit with Donnay Elkins. All my questions and concerns were addressed, she made sure I understood everything and that we are on the same page with my health care. I really feel like my stress was gone just after this first visit. Also, the nurse, Alex, was very good, and he easy to talk to, even about “women problems”. The front desk associates, when I checked in and again checking out were great as well, very kind and efficient. Just an all over wonderful visit.

My provider is always patient, kind, and attentive. I appreciate the care that is given.

Everything good no complaints

I’m so thankful that I have a provider that cares about her patients, however it’s so hard to get an appointment with her now because of all of the new clients. Is there anything that can be done for the long time patients of a provider versus new ones? It’s seems new patients get more priority!

Same great care and service

I appreciate the prompt, caring atmosphere. Everyone was amazing and I am so thankful that I could get in, to see Donnay, at the last minute. She was exceptional!

Donnay is the best. She always makes me feel so comfortable and addresses my concerns thoroughly.

Donnay is excellent!

I have had many medical professionals in my life. I told Donnay yesterday that she is not allowed to retire as long as I am alive. She is by far the best ever!

Everyone was extremely friendly and I truly felt heard by the provider.

Donnay, the NP was excellent! Thank you

Everything was great

I’ve seen three providers at this office, and they have all been exceptional. I feel well cared for here, and I am fortunate to have found this practice.

I absolutely love my PCP, Donnay. She has taken great care of me since 2016 and I will remain with her until she retires! Rachel is always great. She remembered to ask me about my new grandbaby, as the last time I was there, I was eagerly awaiting her arrival. Jazmine and the lab person (can't remember her name) worked together to get my blood. The people in this office work well together and they care about their patients.

From the beginning until I left the office, everyone was friendly and courteous. The doctor listened carefully and showed genuine interest in making sure that I would feel better. This was not a regular appointment. Thank you for everything.

Absolute best doctor’s visit experience I’ve ever had! I will be referring family and friends. Hands down best care ever!

Love the staff!!

I have always received excellent care from Dr. Jackson and Rachel. This was my first experience with Donnay and she kept to the standard. I felt comfortable and she did an exceptional job explaining everything every step of the way.

Dr Donnay Elkins was just an incredible listener and gave me the time to ask every question and process every outcome of each medication. That meant a lot to me.

Donna is so easy to talk to. She listens and explains everything in detail.

The staff are friendly and respectful of my needs. The NP listened to my concerns and offered information to assist me. I am well pleased with this medical practice.

The in take nurse Rachel is very friendly. Much appreciated!

Excellent experience with Donnay. Easy to talk to and ask questions.

It was very pleasant. Donnay Elkins is wonderful!!!

So nice to be able to ask for help and receive medical help within a few hours. Donnay was very helpful in listening and providing for my care. I am feeling better already.

She is great all doctors should be like her thank you very much

Doctor Elkins is an awesome doctor who truly cares about her patients

Donnay Elkins is always professional, pleasant, and attentive. Trust her completely. She listens and really hears me at each Appt and when messaging on my chart. I wouldn’t consider another provider!! I tell everyone I know how great she and the team are there!

Donnay was very good at reviewing my past few weeks and took time to explain in more detail regarding my infection. I really appreciated that.

Donnay Elkins is the most caring P.A I have had in many years.

Donnay is down to earth, caring, and non judgmental. Anyone would love being under her care

Donnay is a great interpersonal physician ,she cares about my long-term care.

Donnay Elkins PA was amazing . She took her time and listen to my concerns about my health. She made the visit feel very person while keeping it very profession. She recommended another doctor in the Novant system that specialized to better help my needs. ( I was contacted that day to set up an appointment ) I really appreciate Donnay and I would definitely recommend her to friends and families .

Donnay Elkins is the best provider I’ve had my entire life. She listens and responds. She does not rush the appointment. I feel she really cares about my medical needs.

Every person at Union Cross Family is friendly and professional!

She was very nice. Listen to me and not rushing. Really cares about the patient.

Very personal all questions answered great information

Always a wonderful experience at the clinic. I totally trust Ms Donnay with my health care