Helpful, professional, efficient, kind!

I couldn't get an appointment for 3 weeks at my orthopedic office. Decided to try the walk-in facility at Novant Robinhood Orthopedics. I had no appointment and was very quickly. The whole staff was amazing and after x-rays I was treated and had a diagnosis. Great staff from the front door thru check out. I would highly recommend this location to anyone with Orthopedic issues.

Absolutely amazing career beginning to end! Never been to a more efficient clinic!

THE VERY BEST

First time patient. Excellent experience from arrival through diagnosis. So glad this facility is close by.

Wow! Very impressed with the speed of my visit.

Awesome. From the time I arrived until the time I left.

All staff members were excellent

The lobby employees were very nice

This practice is always above expectations

I was astounded at the ease of walking in at 1:00 and being seem quickly. All staff and doctors were kind, welcoming and informative. I have already recommended this office to my entire book club!

I went into the walk in clinic. I was able to check in and was brought right back by the tech. He talked to me and the doctor came right in. I had great service!

Excellent teamwork

Everyone was great! Ortho walk in clinic was a breeze

it was a walk in

Everyone was amazing! I’ve already recommended you all to my patients this week due to the excellent quality of care. Thank you!

I was seen quickly, altho I was a walk-in patient. All medical staff were respectful and explained each step of my visit.

I would tell everyone about them.it is a good place to go

no me que más que agradecer , por la buena atención

They were very nice and respectful.

Nothing more that I can add to an already great care. Everyone I dealt with was very nice and for a walk in all moved along quickly and smoothly. I thought I would have a very long wait. Wish these people could be my primary care go to.

If I could give a rating higher than "10", I would do so. My experience was great...I did not have to wait a long time and once I was called to the treatment area, everything was thoroughly explained...I was completely at ease.

Although I was a walk in, I was promptly taken back, evaluated and very satisfied.

Best of care best of service well respected nurses Dr. Very kind listened to me and took x-rays as needed for my injuries prescribed medicine for my cough this has been my favorite place to come to Novant Health care and Novant Hospital are ones I highly recommend to anyone that needs a doctors or any kind of care its the best care ever anyone can recieve from staff and Doctors

T well, took less time than expected.

Thanks for the quick and professional service.

The walk in clinic was amazing from the front office staff to the PA’s treatment. Was in and out within 45 minutes which included X-rays.

I love the whole group there on Robin Hood rd. Drs. Schweppe, Bernstein, Sandbolt, the Staff & all the nurses & everybody there, etc...Also Ray & Trevor!❤️

Superb in every way.

Everyone we encountered was kind and helpful. All were willing to answer questions and made me feel comfortable.

System was down during registration so I had to come back in a hour, second arrival there were no issues. Thanks for being so prompt and friendly. I trust this practice with my care.

I am super impressed with the entire staff! From the moment I walked into the office, I felt that I was important. I did not wait long and was informed throughout the entire visit of what was going on with my treatment and care! Thank you for a good experience!

Went in for a hurt foot and was taken care quickly and everyone to front desk to check out was awesome. Everyone friendly and helpful

From the front desk staff to the initial nurse staff to the X-ray tech to the attending doc, everyone was SUPER! Would definitely go there again if the need arose.

I was wonderfully and professionally attended to my health needs

Excellent

Great staff and great doctor. I feel very comfortable with the care that I was given.And that will be done this tuesday as well in an operation. Doctor Bernstein is very knowledgeable and was easy to talk to. The entire staff was awesome, very thankful to have you in my corner!

Wonderful care.

Everyone, from the moment we walked in the door until we walked back out, was truly amazing. They were kind, empathetic, and made an extremely nerve racking situation a little easier.

The P.A I met with felt like it was rushed. Was not interested in me demonstrating the issues I was having. Felt like I was more of a distraction from her day/schedule. Will not go back to see this individual again.

Great team/ staff all the way around, from the minute we walked in we were treated wonderfully! Will recommend to family, friends and anyone else who may need assistance.

Great service like always. Thank you

Everyone was kind and knowledgeable

Thank you for your service!

To keep lines from forming at check-in/check-out, Have a floater to take the place of anyone on break. Keep up the great work you are doing!

The PA was very patient and kind. She answered all of my questions.

The people are great, service is great, my knee is back to working like it should!

Excellent staff and quick efficient service b

Did not get a timely follow-up for aftercare. Pain control was very inadequate. Physician follow-up is over 6 weeks. Did not get a physical therapy referral even though that has been successful at pain control for past orthopaedic issues.

Great and people friendly atmosphere

I was impressed to find how personable my care was! I was concerned if the injury to my finger was getting infected. The caregiver, nurse and radiology tech were so good that any fears I had quickly left and the stress of being there went away. Now, that is top-notch care. While many complain these days about healthcare going down the tubes, and becoming robotic, this facility is practicing good patient-centered medicine like the old days!! Way to go!!

Very professional addressing existing problems.

Friendly and efficient staff

So thankful to have a walk in orthopedic clinic available. The clinic was very efficient and extremely helpful!

I am already told a lot of people how wonderful it was

This facility and its staff are excellent!

Fast, convenient, professional care! So glad I didn’t have go to the ED for my ankle fracture!

Thank heaven for the walk-in clinic. I had a painful situation. They were so helpful.

It was wonderful getting an X-ray and then a shoe in one place. My needs were met quickly. No need to wait for an appointment.

Remarkable Care!!

Courteous , and quick

I appreciated the option of the walk in clinic since I had an acute injury. Thankfully they ordered an MRI and I was diagnosed the following day.

I always get treated well at this office especially when I am a walk in with no appointment. Very professional staff and make me feel comfortable and not nervous.

Great place! Always friendly and knowledgeable!

It was the best urgent care visit of my life. Fast, easy, paperless and out within an hour!

Sadly, no one listens anymore or they don’t explain it in a way that’s understandable and treat you like a real person. It’s very sad.

Were very professional an kind

Walked in, treated great! Doctor was wonderful. Loved the visit.

I’m always treated with compassion and respect. I appreciate that

Very professionally treated

Thank you so much for having the walk in availability!!

Everyone was pleasant and the provider seemed concerned and wanted to help the best she could by getting further diagnostics

Katie was very attentive to my situation. I was most grateful for getting the appointment and treatment.

Wonderful people and very efficient!

Excellent care and very friendly staff in all areas!

Staff was friendly, courteous and kind. Made me feel at ease and well informed.

We have been to this facility for past injuries in our family Over the top care and service Absolutely love this medical group

Our urgent care visit was seamless. Our provider was kind when my child was upset. The provider called promptly the next morning with x-ray results.

Dr. Jennifer Layton is amazing and I was thankful to be able to tell her boss how awesome she is and how she deserves a huge raise

Everyone was wonderful.

Our intake assistant as well as the nurse as well as the care provider were top notch! Really appreciate their attention to our visit to the facility and exceeded our expectations. Well done and Happy Holidays!

The staff worked great together. It was a very busy morning when I came in without an appt. I had hurt my knee and it was swollen. It was a Monday morning, I called before I came in to see if I could get an appt. There was no appts available for that day and was told by the phone staff that I could come to the walk-in. I got there at 10am and got checked in for appt given at 10:30. Catherine Voegler was the provider I saw, and she was very knowledgeable about my knee issue. She had to draw off fluid from my knee and it helped so much with the pain. I came in walking with crutches and left walking on my own. I have follow up with MD in a week to make sure it is healing. Thanks to a great staff working together to make my visit one of tte best. I will definitely remember how easy of a process the walk in was when I needed it the most.

Excellent immediate care