Very pleased with Novant Health

I have a complicated medical history and many surgeries. When my doctor is not in office, I need assistance to be seen. Having the Phycisions assistant see me was a welcome treat

New to area and was glad I found them

This provider has always explained things very clearly. She shows compassion and understanding to your feelings and always puts you at ease.

Erica Donalis is professional, knowledgeable and very understanding. She is the first nurse practitioner I have ever seen. I used Erica since I moved to Wilmington from NY , 10 months ago. I am totally impressed with the care I received from Novant.

I am amazed at how quickly I was treated having to be evaluated, then sent for an x-ray, then sent for a boot on my foot, 3 different things to do

First visit (new patient) and the whole team there made me feel welcomed, safe, and valued. Clean bright environment unlike some other places I’ve been to that felt almost too sterile and clinical.

Met P.A. Delinos for first time. Very nice and listened to my questions. Felt confident in her care.

Wonderful, professional, friendly, helpful. All on phone reception area vitals and Ericka was awesome. Couldn’t felt more comfortable and taken care of . Thank you all . Connie M Ortiz

Dr Erika was very helpful to getting me back to work and Dr Friedman my primary doctor is really good to me when I do have questions he is very good with patients

Dr. Donalis stepped in for my primary care physician who was on holiday. Dr. Donalis had great communication and “bedside” manners. Very informative and direct. Answered my questions before I asked. Great experience.

My regular doctor wasn’t available but I was able to see a pa who listened to my concerns as best she could since she didn’t know me prior.

Donalis was my physician and she did a fantastic job. She was very engaged and gave me opportunities to ask questions and offer opinions.

Exceptional service as always. Been going to this office for a decade or more. I come from the other side of town because I feel most comfortable at this location.

Everyone was very helpful. I especially appreciated that people were there to guide to the right office or person to speak with. Great service! And I've already been contacted by the offices I was referred to!

Excellent provider. Highly recommended

I arrived with my husband for his appointment. I asked if they could possibly see me today because I had an issue with my ear. I was given an appointment right away. And the issue was taken care of. I was very grateful that I did not have to wait long and I did not have to come back for an appointment to get this issue taken care of. I would like to thank the staff Anna and Erica Donalis for their care during my visit.

I saw Erika Donalis and she is wonderful. I felt so at ease. I trust her fully.

Excellent. Left feeling better.

The P. A. I saw was truly interested in making me feel better.

She was very professional

My visit was just a routine annual physical follow-up. However, your Autumn Hall walk-in clinic gave my visiting mother-in-law excellent care that correctly diagnosed and treated pneumonia. She was impressed with her care, as was heer Wilmington family.

Great team!

I am always amazed at the professional and caring attention I always receive.

Great job from checking in to checking out. Provider did a great job at listening and addressing any questions and making upcoming steps clear.

Everyone was courteous and helpful.

I was satisfied with the visit, but would have liked to have seen Dr. Pierson, but understand why I couldn't.

Very impressed with each staff member from the moment I walked through the doors (greetings from the front desk crew, check in desk, initial nurse and to the doctor visit itself). I am new to the area, so I didn’t know what to expect, but I am confident that my health care needs are in good hands after my first appointment. Thanks to all for a positive experience.

All the staff was so kind and thoughtful. I felt very comfortable.

So thankful for the understanding and kindness showed to me

Love how we were treated. I felt all my needs were met

Np Eric's and her nurse were phenomenal

P.A. Donalis was thorough, knowledgeable, professional and courteous. She spent the necessary time, asked the right questions to diagnose, made a referral, and provided treatment for the interim.

Excellent care and very prompt follow up

Enjoy my new doctor coming to the doctor. I feel like they can take care of me the way I need to be taken care of.

Staff was very kind, knowledgeable and helpful. Examination was very helpful that explained the reason for my problem. The solution has been great in improving my medical problem.

Everyone was extremely professional and caring. They made me feel comfortable.

The visit was good from start to finish. The staff was kind, attentive and knowledgeable.

I’ve always been treated with the upmost respect and courtesy. I just love my clinical staff and, of course my Doctors.

I felt Erika was on target and did a good diagnosis. When I left I had more questions about the condition. Researched and called my niece Doc for a little more clarification. But pleased with care and diagnosis

I always have a great experience.

The PA. was professional and demonstrated sincere interest for what I was there for my visit. I was seen in a timely manner and upon completion of my appointment I was asked if I had any concerns. I replied, no and that concluded my visit

It went very well, I got the answers I needed.

Wrong time to answer this question because the Novant system is a total disaster since they upgraded the software for MyChart. I got a voicemail finally yesterday when I was promised one Monday and I got a prescription notice from the drugstore but no information yet on my ailments

It was quick and efficient

Very quick appropriate and straight to the point service

Provider did not ask very many questions to further assess or identify additional issues. Appointment said 30min long, maybe 10min were spent.

Everything was smooth and helped me a lot.

This was my first visit to the facility - I was extremely pleased with everyone I interacted with, whom showed so much care and respect for a new patient. I was so extremely pleased with the entire staff and services provided.

Every staff member I have interacted with has been fantastic - helpful, friendly and professional. I am new to this practice and am very pleased with my experience. I've already recommended this practice to friends who are moving to this area.

I was tested immediately in a way that was safe for others. Received medication promptly. Am on the mend.

Thanks again for your help and support

I waited about 45 minutes to see the provider.

Being new to NC from MN I was trying to start new healthcare. I waited over 2 months for an appt and it was wonderful with PA Erika Thompson. Ms Thompson listened & referred me to physicians that I need care from. I already have future appointments scheduled. Thank you to the staff with Novant Health!

Very grateful for immediate appointment and the option to do it virtually. Providers at Autumn Hall are amazing! Thank you

My first visit to the practice and everyone was very warm and friendly. I felt more "seen" than at other places. Very professional and thorough, but also personal and not rushed. Very good first impression.

Coming from NY and only being in NC from 9/14/23, I had serious concerns about health care. I am so impressed with the interactions I had with the Novant network. My experience with Novant was exceedingly professional and competent.

Easy. In and out.

They were very professional

New Dr's assistant for me. Erika Thompson was very professional and knowledgeable

Every experience I've had with Novant Health has exceeded my expectations. Thank you!

She listened, asked questions and prescribed a medication.

Ms. Thompson (PA) was incredible. She's one of the only providers I've ever seen that actually listened to me and my concerns instead of judging me. Please make her aware of this so she can continue to provide exceptional patient care.

Hope they have the right heath ins

Very professional experience. Thank you for helping me.

Very pleased with my visit and feedback.

Erika Thompson, PA was extremely knowledgeable and thorough. I was very satisfied with my experience with her.

From start to finish I was treated fantastic I can't think of a better place for medical care to be apart of. Thanks guys

DA Erika Thompson impressed me very much. She knew exactly what to do and what test to order immediately w/o delay . After months of test ( always negative ) finally my problem was found within 24 hrs after seeing Ms Thompson and I believe this has saved my life, at least for now!???

Erika Thompson was excellent!

Great care and professionalism.

Thank you for the excellent care

Thank you

Was able to get in for a drive through swap test right away

Since my Dr was unavailable, I was extremely glad I was able to get in to see the PA Erika Thompson within a few hours of my calling. She was great. I don't have a PC, so can't zoom, nor would I want to. She was professional, complete, & gave me the right meds & I'm improving already.

Perfect

Very pleased as a new patient

Very happy with my treatment

The staff was very helpful, courteous, and knowledgeable. A wonderful experience.

No problems, provided answers and prescribed meds I needed

I would like to have had DME provided for my foot but was provided a 2inch ace wrap and later was diagnosed with an avulsion fracture

The staff from check in to check out were great

PA Erika Thompson is thorough and patient. This is the third time she has successfully diagnosed what my medical issue is and has treated me accordingly or referred me to a specialist and followed up with me afterwards. She is the best. Her assistants are always professional and caring. The front desk staff is amazingly patient and dedicated considering how toiling the waiting area can get. In conclusion, I am a patient of one of the best medical facilities, Novant Ogden where the medical and support teams truly care and listen. Many kudos!

Great customer service

Excellent health care and thoroughly professional staff!

Greatly appreciate the flexibility of the office. I experienced an unexpected allergic reaction and reached out to my PCP. The office was able to fit me in within a few hours. Both the male MA (missed his name although he did share) and PA Erika were very patient and personable. Could not be more appreciative of the medical group as a whole. I drive from Brunswick county to the Ogden office for the personalized visits I have received for the last 5 years.

Everyone was very pleasant. I was very impressed with the speed and efficiency of this office.

Very pleasant with good customer service

I am pleased with the excellent service rendered in all departments that I have received care from. Thank you kindly!!!!

I am very impressed by the top notch service from everyone provided during several different visits including the summary results of my tests; I feel better about knowing the overall state of my health and what I should be doing to stay well physically and mentally; Erika Thompson is the best!

I thank the team.