Everyone was extremely helpful and took care to make me feel comfortable. Dr Martin took so much time with me. I didn't feel rushed and he answered all my questions and concerns.

Staff courteous, informative, polite, helpful

It was a very clean facility.

Good experience

Friendly staff!

The doctor took my pain away with a well placed shot. It was a miracle when I walked pain free two hours later.

All went very well. All questions answered.

Very good experience

Bedside manners very good and very helpful. Place was clean and neat. Staff is great to work with every time. Also very happy they have office in Matthews!!!

The best Dr and team.

I had a great experience with the Novant staff and Dr. Martin. Professional, personable, and very focused to ensure all details are covered. Highly recommend.

Everyone is very friendly and supportive and extremely helpful

This was my first visit with the Novant orthopedist, and I was very pleased. I felt very taken care of and am confident in the treatment

The service I received at this practice was awesome. Everyone worked together to provide a seamless experience. Kudos to John in Admin, Angela at the front desk, PA Sara and Dr Martin!

The PA who treated me was extremely courteous and knowledgeable, listened to my issues entirely, listened to what I had to say, and gave me very precise instructions on what I needed to do to take care of my health condition. Thank you!

I have had a good experience here from my 1st visit! They were able to work me in before my appt a few days earlier due to my injury!

Great team

I felt as if I was provided with attentive patient cared and respected as a valued patient.

Excellent care by both Kyle and Dr. Martin

From the front desk staff to the physicians and nurses that escorted me to the back was absolutely understanding helpful courteous polite

Excellent visit an really like Dr Steve Martin.

Excellent service!

This provider is an hour away from my home. I arrived 20 minutes early and had to wait over an hour to be seen by Dr. Martin.

My original appt was 9/9. I was requested to move it to 9/10. The physician was 1 1/2 behind schedule. I was not informed and had to ask after I had been there 45 mins. My time is valuable too.

Thank you for a very good visit to your clinic.

Very Professional

very caring, listens, treatment is informative. Listened to my pain concerns. Encouraged me to hang in there and be patient and give the injections time. and also when I asked for a pain med, the med was given to me and mostly helped.

Keep doing your best, Thank you for everything

Excellent service

Dr. Martin was recommended to me by my Novant Physical Therapist, for which I'm grateful. Dr. Martin showed me my X-rays which clearly showed I need a new shoulder joint. But he didn't push it. It will happen when I can wrap my head around it. In the meantime, he gave me a cortisone shot to ease the pain & told me to continue the PT stretching exercises. He's very professional but also very personable and inspires trust. Novant has great doctors, x-ray techs, & front office staff!

Fantastic

Excellent on all parts!

Everyone was great

Love Dr Martin, very caring and interested in helping me with my health.

All team members were kind and caring.

I hope never to fall and fracture my hip again, but if I did, I would not hesitate to have Dr.Martin and his team fix me! I'm so grateful. Everyone on his team is exceptional and a real asset to Novant. One of the worst things I have ever had happen medically, BUT by far the best experience in medical care! Thank you so much!

Great Dr, PAs, staff and facility. Made me feel welcome and taken care of.

Excellent service from everyone I really appreciate Dr. Steve Martin for helping me with my leg

Val was great!

Excellent doctor and staff!

It was very good.

Everyone is personal and professional. Attentive and caring.

Provider didn't ask questions to insure that he understood my concern, but moved right to his assessment of the problem. Over an hour wait to see the provider once I arrived. Started off with kindof a snarky remark about how many MRI images I had reviewed, when I commented that the images were not presented on my Mychart.

Dr Steve Martin is terrific! Very caring doctor. Makes you feel like he cares about you! Rare these days.

Great Doctor who cares about his patients and a wonderful staff.

Very Good.

Dr. Martin and his PA are very caring, loving and honestly upfront when telling me what was best to do considering my condition. I appreciate them sooo much.

Excellent patient care, courteous, polite and friendly

Professional, thorough & intentional.

Dr. Martin and his scheduling nurse, V were very pleasant, professional, informative, and great listeners. I am glad that I chose this office to come to for my surgery consultation.

It was very positive. I appreciate the time given as well as the personal approach of the surgeon considering the way he communicated his sympathies, sense of humor and reassurance as well as the delivery of information. I appreciate the time he took to answer questions. Major surgery is serious and daunting and it was helpful to meet the person in charge of the procedure.

Dr. Martin is an excellent ortho doctor & very caring & compassionate.

Dr. Martin is very patient and thorough without being rushed.

This place is awesome

I really liked Dr Martin and the 2 PAs I saw.

I liked the fact that everyone worked as a team, in order to help me and answer my questions. The Doctor, His assistant, the Surgery coordinator and the e-ray tech.

Everyone I came in contact with seems to work well together as a team. Very caring and patient.

PA and Dr. Martin explained everything in detail.

Love my doctor! Great location

It was nice to be heard. I feel sometimes other doctors just nod but not listen but not this visit. I feel now I will get the help I need

My hip was very inflamed. The staff took extra care during my flouro injection. They took extra time and care to minimize pain. Great job.

Dr. Martin and his staff are extremely courteous and professional. Dr. Martin has performed surgery on me before. I have great peace of mind knowing he will be my surgeon again.

dr martin and his P.A. are wonderful. caring and well trained. it has been a pleasure getting my new hip and knee. also do not want to forget his nurse that i dealt with often after my surgery

The staff from the front door with the wheelchair to the office was very attentive. I felt very well taken care of.

The inside of the building was nice and the desk clerk greeted me as I walked in and out of the building. Doctor Martin and staff were very helpful and friendly.

The PA was excellent! Very informative He was great

Very good

My concerns were addressed and I felt my problem was addressed

Fabulous staff!!’

Every staff member that I dealt with was very nice and the facility was very clean

I was very pleased and satisfied with my visit I was treated with respect and courteous well pleased

The women that answered the phone the two times that I called were very rude and short. Everyone else at the office was very nice.

The parking is horrible at the Ortho entrance. There are only 2 handicap spaces. A lot of people going for ortho appts probably need handicap parking.

Very attentive staff, PA and doctor. I felt that I was in good hands?

Phenomenal practice

Each one who worked with me was extraordinarily nice They have so much empathy and patience They took such good care of me That includes all the nurses specially. I am thankful

Entire staff were pleasant and informative.

Dr Martin and his team are everything I could ask for.

Great team that works together and listens to help me. Thanks

Great doctors!

I had a good appointment issues were discussed and answered and probabilities were given, and that’s all I can do

Dr. Martin was very friendly and informative. We left the visit at ease about the surgery. Vasiliki was very helpful with the scheduling.

Dr. Martin & the PA were concerned with my situation.

Took time to explain.

Received excellent care

It was a great experience and I felt comfortable from coming into medical place and leaving the hospitality was excellent

Dr Martin and his team are the best. I traveled over 3 hours to the appointment because I have complete trust and confidence in him and his team.

Went well.

Dr Martin was very helpful and seemed genuinely concerned about my issue and provided good sound advice as well as setting up my following care needs much sooner than I expected.

They were professional and courteous

Sarah, the PA who took care of me, was kind, thorough and administered the care I needed. She offered to send Dr Matin in but I did not feel it was necessary

Dr. Martin and his team were fantastic. I arrived in pain and left with the confidence that the procedures they performed took care of my issues.

Dr. Martin and his staff have provided the best possible care with excellent results.

I feel blessed to have Dr Martin and his staff.

The Doctor is very good and the Nurses also

Dr. Martin impressed me as a professional who treated my concerns with careful listening, a clearly understood summary of my presenting problem, and his reasoning for further treatment recommendations. I felt very confident in those. I appreciated his honesty and respectful manner. I feel fortunate that I was treated by him.

Dr Martin is the best…….answered all my questions……

I was very pleased with my appointment with Doctor Martin. He came across as a very caring person.

I am happy about my service.

I appreciate from Dr. Martin to the support staff how well they informed me of the outcome of this visit. Seeing to what ever was to be the next step.

Great staff and caring people

Dr. Martin and entire group are simply awesome! Would highly recommend them!

The process of getting the appointment went well and so did speaking to Dr.

Dr. Martin and his staff are first rate. Always listens to my questions and provides answers immediately.

Everyone was very caring n professional

Nothing much than I was happy meeting with them

Dr Martin was informative and listened to my concerns. Took the time to explain both sides of the issue leaving us with a comfortable decision.

I love Dr. Martin and his entire staff are friendly and helpful.

Everyone treated me with respect and were very competent in their care. Dr. Martin listened and told me exactly what was going on and was very reassuring.

A one hour and 35 minute wait is unacceptable. I also felt like the provider was dismissive. He wasn't rude, but he definitely wasn't likeable.

I was made to feel respected and cared for, plus I was given hope for a solution to long suffered pain.

Great service from all people .

The The PA, Dr Steve Martin, the nurses, xRay technicians and front desk staff were ALL very courteous, caring and efficient. I couldn’t have been more pleased. My husband, Dr Harvey May, was a gynecologic physician at Presbyterian Hospital from 1949 until 1993 so I was pleasantly surprised with Dr Martin’s demeanor in his attitude which was similar to my husband’s care for his patients.

The doctor for this appointment was over 1.5 hours late. However, the office staff kept us informed and were very compassionate and apologetic.

Thanks to all staff for their smiles and always if you need help. And my Doctor Steven Martin was extremely understanding. Every one went above to sun and moon to help me.

I wish l had a pamplet to take home to go over the procedures.Sometimes it is overwhelming to listen to Dr. And take everything in. I am a little nervous In completely understanding the procedure. That is just me.

Hardly can see my own doctor mostly his assistants. The receptionist on the way checkouts are very inpatient and little aggressive.

Jamie is awesome

I’m thankful I was referred to Dr. Steve Martin as I feel he’ll work hard to solve my knee problem. The brace he gave me is already helping.

It was helpful and informative

Thank you Dr. Steve Martin and you medical team for all you do. Total hip surgery has kept me on my feet and I am happy I chose to have it done. I never hesitate to express to anyone how pleased I am with Novant.

Doctor and P.A. were wonderful.

Helpful ,understandable & very pleasant

Dr. Martin and his team were very knowledgeable about my situation. They made me feel comfortable.

Courteous, knowledgeable and Processional staff

The majority of my visit was with the P.A., Jamie. He was very attentive to my needs and I felt like he listened to my concerns and sought immediate solutions for my issues.

Dr. Martin was no less than fantastic! Easy to talk with, very competent and knowledgeable about my condition, offered very good recommendations for treatment, and then executed the treatment with skill and effectiveness. I am completely different as a result of his intervention. Amazing experience and I look forward to the follow up. I also want to say that the Physician's Assistant was also outstanding and I unfortunately forgot her name but please find out who that is. Excellent appointment! I am so much better!

Dr. Martin is a wonderful caring physician. I switched to Dr. Martin after several friends recommended him.

The entire staff is exceptional

Dr Martin and everyone on his team is exceptional! Very thankful for their skill and attitude of helpfulness.

Everyone, from the front desk to the scheduler was very kind and helpful. I enjoyed my visit and feel good about decisions that we made.

Was very please with the service

I enjoyed the attention and care I received from Dr. Martin.

I received the best of care from every member of their staff /workers.

Everyone was kind and courteous. Everyone had a warm smile and greeted me. Dr. Martin was very kind and considerate of my pain while providing various options for the best permanent solution. He understood exactly what I needed and provided pain relief management to enjoy my holidays with family. Thank you so much. ??

From the reception to checkout, everyone was helpful and friendly. It was a busy morning but the PA (Kyle) and Dr Martin, didn’t “rush” me out…..they took their time with me

At this time nothing… very professional and courteous staff

Dr. Martin and the entire staff were very courteous and professional at my visit. I know that I will be in good hands if the staff at the hospital mirror what I experienced at Dr. Martin's office!

Dr. Martin and his staff did a nice job to ensure my recent visit addressed my concerns. My appointment was scheduled quickly and allowed a head start on care. He’s always consistent with great care and answers questions needed to help through issues. Dr. Martin is very informative about findings and explains to patient. I truly value his insight & opinions on my health. I need him in my corner for many great reasons.

Everyone was so helpful & concerned.

Dr Marten is absolutely amazing

The staff is very Friendly, compassion for patients, listen, efficient, and knowledgeable. Dr. Martin was highly recommended by a fellow team member.