NP gave me specific instructions on correct self treatment

The staff through out the Novant system are to be commended for the professionalism and their “Big Hearts”. I feel fortunate to be taken care of by the Novant support staff, nurses and doctors!

My physiology and general medical condition is extremely unique and requires an a-typical approach. I appreciate the attention to personal details and awareness of optional care.

Ms Thomas was vey understanding of my GI needs.

Great customer service

good and caring people!

Thanks so much for your great service

My Appointment was at 11:30 and I was seen at 11:30 My check in was smooth and a Thank You for E checkin. Novant Health uses their portal to the max. I can schedule Appointments, cancel appointments, view test results, message for refill for drugs and ask general questions. Well Done Novant Health. I must say my Nurse Practitioner Jennifer was professional, friendly, and very help-full with how we are to proceed. Again my char helped us both see my history and how to proceed.

Total confidence in Jennifer Thomas and our agreed health plan moving forward. Complete faith in diagnosis and appreciated not feeling rushed.

Very helpful and answered all my questions

My visit was very informative. I know what I need to do and I think them for being so kind. Thank you.

Jennifer and the entire staff were professional, caring, attentive and comprehensive. It was a great first experience.

Jennifer was very attentive and helpful as I explained my issues…came up with a game plan. Very happy with care provided.

Thank You All

It was a very nice visit.

There was some confusion with my understanding of about my blood work. I wasn’t told to show up to any blood work station. I left waiting for someone to call or text me about an appointment. When this last appointment I was informed that I didn’t have to wait for a prescription our an appointment to be to have the blood work. So I was 3 months behind in that . Also my prescription wasn’t clearer that I had refills waiting for me. I had no notification about that I was to

All were so nice and caring. Thank you for the kindness I received from all involved. ????

Jennifer R Thomas NP was very knowledgeable and compassionate and gave me good advice.

All staff members were courteous and friendly. Both the nurse and Ms Thomas were very thorough. Ms Thomas took the time to explain my situation and gave me the info I need to resolve my issue. Well done all around!

Jennifer is caring and thorough. As well as the staff there.

I was nervous at first but everyone was great. Very professional and nice.

I have been assigned to the third P.A. in the last several years. Even though I have had no complaints with any of the three, I am becoming concerned with why there seems to be a large turnover of personnel.

Jennifer the NP was intelligent and kind.

The Staff were courteous and professional.

Efficient, professional as always

The PA, I saw I. Though was very good.

Front desk was very welcoming and helpful

Everyone was very professional, knowledgeable and nice.

I was treated very well. Everyone working on me was great. I knew everything going on. Will go back there if and when I have more issues

Jennifer Thomas listened to my concerns and tailored my treatments accordingly. She was very pleasant and easy to communicate with. I was pleased with my appointment with her.

Friendly and comfortable atmosphere. Answered all questions promptly and explained lab tests being ordered and reason for them.

Everyone was very nice and helpful. The wait was very short and Jennifer listened to all of my concerns.

First time meeting NP Jennifer Thomas and was very impressed with her. She was very pleasant and answered all my questions and even followed up with a call to me at home. Very happy with my appointment with her.

Everyone I come into contact with super Jennifer she is professional,kind and considerate.. she genuinely cares for your help issues and is willing to listen to any concerns you may have thank you Jennifer for all you've done to help me.

Very pleased with Jennifer Thomas and the entire staff

Jennifer was great

Dr was awesome. Listened to all my concerns and explained upcoming procedure to me. I did not feel rushed. She took the time to listen and explain and provide explanation to all my concerns.

Very nice and very helpful.

The nurse who checked me in was great! I can't remember her name because I'm terrible with names, but I really liked her! Dr was wonderful to work with as well, I felt heard which is what I'm looking for!

Jennifer Thomas was very prompt, attentive and knowledgeable. I feel that I am able to reach out with any further issues or questions as they come up. Thank you!

I was extremely impressed with Jennifer Thomas. She is very knowledgeable, empathetic, made me feel comfortable, and asked excellent questions. She took the time to listen to me and answer any questions I had. She is an asset to your team.

The Nurse practitioner was friendly knowledgeable and easy to relate to.

The staff were great. The doctor was absolutely wonderful. She took the time to discuss issue with me

Jennifer took the time to answer all my questions and explain everything.

Satisfied

I felt confident my problems were understood & the NP is working to find solutions. NP was sincere, understanding & kind.

Scheduler for procedure that was ordered, called before I left Novant GI parking lot!

I always have a good visit with my care provider.

Very pleased with the conversation and information provided by Jennifer Thomas!

From the moment I walked in there was issues from check in all the way to check out -my information was wrong , the reason for my visit was wrong, the nurse and my provider(first time I met) was extremely impersonal , I was told by the nurse exact words “ um ugh don’t get mad at me I’m just reviewing the information” talking over me. Not once was I upset with her but I was upset at the fact all my information was wrong after it has been updated by me and my appointments the week prior at Novant . lol. It just worries me how unorganized it is. It needs to be better . As far as the provider , not one concern I had was comforted. I may not get answers that I don’t like but it could of been said in a way that didn’t make me feel stupid- now I have to have a few procedures done that I’m nervous about and I’m just another insurance bill- I’m about to move back to New England, because healthcare sucks around here!!!!

I had a great experience! First time to meet with PA Jennifer. She was very kind. She listened to me! All of the staff were friendly & made me feel welcomed…. Not just a number! I have recommended this facility!

Facility was very clean. Staff was knowledgeable and friendly. Dr. Thomas was very pleasant and was very thorough in regards to my health.

Everyone is kind and focused on patients.

This was my first time seeing Jennifer and I couldn’t have been more pleased. I didn’t feel rushed through the appointment. She had taken the time to review my medical history prior to me arriving. She took the time to explain everything we discussed so that I could comprehend was she was saying. I would recommend her to anyone looking for a knowledgeable gastro person.

Appointment was with Jennifer, NP. Very thorough and we had a good discussion. Will await my colonoscopy. thank you.

Jennifer was very professional in her interaction with me. She fully discussed the situation for my appointment, made sure she understood what I was experiencing, conducted my exam and then presented me with my options for further discovery to identify the condition I have.

Jennifer was very professional and also kind and friendly. Was very happy with my visit.

Jennifer was very attentive and listened to my needs and concerns. I felt very comfortable with the visit.

I didn't know what to expect during this visit but Jennifer put me at ease immediately. I'm still anxious about having a colonoscopy but I need to do it.