Dr. Lai and staff were exceptionally professional. They actually listen to me and specialized a plan just for my needs. I'm lucky to have found such a great team to keep me healthy.

Dr Joe Lai is the best pcp [family doc] I have ever had the pleasure of knowing . He is caring , intelligent , and punctual . Great doc

Knowledgeable physician.

Dr Lai is hands down the best I ever met. I have always avoided Dr visits until I met him. My entire family is under his care.

Dr.Lai has been by far the best doctor I’ve ever had! He truly listens to you and he explains everything in such very understandable detail!! I feel very cared for by him. Highly recommend Dr.Lai!!

The reception staff is absolutely amazing! I’m so excited to find an office I fit at! Dr. Lai was great also, I felt very comfortable with him, and he really listened to me. Only down side I would have to say is that I overheard the nurse talking about me when she left the room. But everything else was amazing.

Dr Joseph Lai is the best !!!!!!!

Dr. Lai listened to all my concerns and was very thorough and very explicit in future care. I felt at ease seeing him and felt taken care of. Thank you!

Dr J and his assistant are always a pleasure. It's nice to have a healthcare provider that actually listens, seems on top of the latest nutrition information, and doesn't mince words. There are a tonne of in network providers that are not a half hour drive from my home, but it is worth the trip.

The doctor was very personable. Unlike other doctors I’ve had in the past, I had a lot of eye contact with the doctor, and he listened intently and was completely engaged.

Very good, I taken the providers advise and felt better health wise.

great experience for a last minute appointment need

Dr. Joseph is always pleasant to see! Always so nice to see him, he provides the best care !

Dr. Lai is very professional and swift. Really helpful and informative. Great guy!

It was informative and professional

Very helpful

Everyone was very polite thank you all for your excellent service.

The doctor Lai is very kind and professional. He is an excellent doctor. And the nurse is very kind and professional.

Intake was thoughtful. I really like that the doctor followed up with me to see how I'm doing. I trust the providers at this facility with my care.

Every single member of the staff at this location is polite, helpful, knowledgeable and patient. I can’t imagine going to any other provider. This is also the most efficient doctors office I have ever been to. I never have to wait endlessly and I appreciate every one valuing my time.

I liked that I was informed about my appointment on a continue basis and my visit was fast and professional. Thank you all for your service.

Dr. Lai is a no-nonsense, straight-shooter, which I respect and appreciate in a HCP.

Excellent service and care very trust worthy my experience very professional

Great facility.

Miss Kayla at check-in was personable, pleasant and very thorough. I was nervous about establishing care with a new provider, but Dr. Lai was very kind. His approach is calming and serious with an understanding nature and highly informative in a small about of time. He made sure to establish understanding of treatment as well as opening the floor for questions. I didn't get the young lady's name at check-out, but she was very helpful as well in getting my next appointment scheduled and ensuring to scroll through appointments to find a best fit for me. I'm happy to add these kind people to my care team!

I appreciated Dr Lai’s promptness and professionalism.

Dr. lai and staff are the best. Everyone is helpful and nice. He makes it feel like your talking to a concerned friend. Down to earth and friendly but no b.s when it comes to my health and what i need to do. Highly recommend

I am so happy working with Dr. Joe Lai and his staff. He explains things perfectly and he is so knowledgeable.

Dr. Lai is fantastic! I feel like he listens to my concerns and addresses them in a professional manner with my long term health in mind. He is knowledgeable and makes me feel like I am a real partner in my care. Dr. Lai and the staff in the office are a great example of what healthcare should feel like. Please don’t change a thing!!

Everything was good, I felt i was in good hands

Dr. Lai is the best physician ever! He is very knowledgeable and caring. I am so happy that Southend primary care is my practice! Thank you all for your help and care.

Everything went very well once I was in my room.

Dr Joseph Lai is very courtesy to call patients that comes into his office

Great first experience with novant

I love going to see my doctor. He’s very friendly, welcoming, calm and respectful. He listens and always comes in with a smile.