SMS Terms and Conditions

Revised May 31, 2023

Novant Health uses text messaging to communicate with patients on topics relevant to their relationship with Novant Health. For example, you may receive updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management. Patient information used for text messaging will not be shared for marketing purposes.

By agreeing to participate in the Novant Health text messaging program, I agree and understand the risks associated with sending and receiving my protected health information via SMS/MMS text messages and that such electronic communications may not be secure. I understand that consent is not a condition of any treatment, that I can opt out at any time by texting STOP to 56458, and that use of my information for the Novant Health text messaging program is subject to the Novant Health HIPAA authorization (when applicable), terms and conditions and Digital Privacy Policy.

Your wireless carrier's Message and Data Rates May Apply to SMS correspondence. Novant Health does not charge for any content; however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that may be billed by your wireless carrier based on your individual plan. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.

You represent that you are the owner, or authorized user of the wireless device you use to receive the service, and that you are authorized to approve the applicable charges.

Message frequency may vary.

Novant Health will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an as is, as available basis.

Data obtained from you in connection with this SMS service may include your mobile phone number, your carrier's name, and the date, time, and content of your messages and other information that you may provide. As described in Novant Health's Digital Privacy Policy, we may use this information to contact you and provide information about healthcare services, or surveys about how we could improve our offerings. Your wireless carrier and other service providers may also collect data from your SMS usage, and their practices are governed by their own policies. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.

Participating carriers

  • SouthernLinc
  • Bandwidth
  • Google Voice
  • Buffalo Wireless
  • Chariton Valley Cellular
  • Leaco
  • CableVision
  • Copper Valley
  • AT&T
  • Sprint/Boost/Virgin
  • T-Mobile/MetroPCS
  • Verizon Wireless
  • CellCom USA
  • C Spire Wireless
  • U.S. Cellular
  • Pine Belt Wireless
  • ACS/Alaska
  • Atlantic Tele-Network International (ATN)
  • Advantage Cellular (DTC Wireless)
  • Appalachian Wireless
  • Bluegrass Cellular
  • Cellular Network Partnership (PIONEER)
  • Cellular One of East Central Illinois
  • Chat Mobility USA
  • Coral Wireless (Mobi PCS)
  • Element Mobile (Flat Wireless)
  • Epic Touch (Elkhart Telephone)
  • GCI Communications Corp
  • Golden State Cellular
  • Illinois Valley Cellular (IV Cellular)
  • i Wireless (IOWA Wireless)
  • Nex-Tech Wireless
  • MTA Communications
  • MTPCS (Cellular One Nation)
  • Cross Telephone Company (MBO Wireless)
  • Duet IP (Maximum Communications New Core Wireless)
  • Inland Cellular Telephone Company
  • Immix (Keystone Wireless)
  • Mosaic (Consolidated or CTC Telecom)
  • Northwest Missourri Cellular Limited
  • Peoples Wireless
  • Panhandle Telecommunications Systems (PTCI)
  • RINA
  • Revol Wireless USA
  • SI Wireless/Mobile Nation
  • SRT Wireless
  • Texas RSA 3 Ltd (Plateau Wireless)
  • Thumb Cellular, United Wireless
  • Union Telephone Company (Union Wireless)
  • Viaero Wireless
  • West Central Wireless (5 Star Wireless)
  • Sagebrush Cellular (Nemont)
  • Carolina West Wireless (CWW)
  • Pine Cellular,
  • Aio Wireless/Cricket

Join Text Alerts, Questions, Cancel Alerts

Text START to 56458 to join Novant Health's Text Alerts. When you opt-in to the service, we will send you a message to confirm your signup.

If you have any questions, call us at 844-266-8268. You can also text the word HELP to 56458 to get additional information about the service. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

You can cancel this service at any time. To opt-out, text STOP to 56458. Message and data rates may apply. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. You may re-enroll in receiving text messages from us at any time by texting START to 56458.

You represent that you are the subscriber for or authorized user of the mobile telephone number that you provided to Novant Health and that you are authorized to approve any related charges for messaging and data applied by your wireless carrier. 

Resolving Disputes

In the event that there is a dispute between you and Novant Health relating to Novant Health text messaging communications, arising out of any matter, including in connection with any federal or state statutory provision or the determination of the scope or applicability of this agreement to arbitrate, such dispute will be determined by arbitration in North Carolina before one arbitrator.  The arbitration will be administered by the American Arbitration Association.  The arbitrator will apply the substantive law of the State of North Carolina, exclusive of its choice of law rules.  To the fullest extent permitted by law, each of the parties agrees that any proceeding will be conducted only on an individual basis and not in a class, consolidated or representative action.  If for any reason a dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury.  The arbitrator will deliver a reasoned written decision with respect to the dispute.  The decision of the arbitrator will be final and binding on the parties and will not be subject to appeal or review.  The parties acknowledge that this agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in this paragraph with respect to applicable substantive law, this arbitration agreement will be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

View our Notice of Privacy Policy; or you may contact the Novant Health Privacy Office at 704-384-7375.