It usually takes just a few minutes, depending on how many people are “in line” ahead of you.

With TytoHome, you can get a diagnose and a treatment plan for many common conditions, including stomach aches, allergies, sinus pain, bug bites, ear infections, pink eye, fevers, rashes, colds and congestion. Call 911 if you or someone in your care has a life-threatening condition.

The TytoCare app works with iOS (latest two versions) and Android (4.4.4 and above). Here are the specific requirements needed:

• Apple device users: iOS 10 or newer; iPhone 5S, iPad Air, iPad mini, iPod touch 6, plus newer models
• Android device users: Android 4.4.4 or newer; Samsung Galaxy S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up

A licensed Novant Health medical professional will offer you the care you need. You will not be able to choose your primary care provider.

TytoHome lets you send exam data over an encrypted, secure network. Your information will be stored in your MyChart account. This data is then stored on a cloud platform that meets privacy standards of the Health Insurance Portability and Accountability Act, also known as HIPAA. You and your healthcare provider determine who can access your medical records.

Insurance coverage for virtual care visits varies based on your plan and benefit structure. During the current state of emergency, coverage is being extended and upfront payments are waived until further notice.

You can use your FSA (Flexible Spending Account) to pay for the TytoHome device. Medical exams and video visits with a Novant Health provider often are covered by medical plans. Please check with your provider or insurance company to determine whether your plan covers video visits.

The device complies with FDA requirements, and the stethoscope is FDA-cleared.

Tyto has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. When using TytoHome during a live telehealth exam, your clinician will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc. For additional support, visit NovantHealth.org/TytoSupport.

A TytoHome medical exam kit can provides your physician with high-quality digital sounds of the heart and lungs and high-quality digital images and video of the ears, throat and skin. The TytoHome kit also measures heart rate and body temperature. Using this examination data, your doctor can provide you with a diagnosis, treatment plan and prescription, if needed.

TytoHome can help a healthcare provider diagnose and treat many common conditions, including:

• Ear infections
• Sore throats
• Fever
• Cold and flu
• Allergies
• Pink eye
• Nausea
• Constipation
• Asthma
• Bronchitis
• Sinus and upper respiratory infections
• Bug bites and common skin conditions, including contact dermatitis, rash and diaper rash
• Back pain
• Female urinary tract infections

Please contact your account administrator for information about coverage. Also, ask about using your health savings account (HSA), health reimbursement account (HRA) or flexible spending account (FSA) to save on taxes and pay for qualified medical, prescription, dental and vision expenses. At this time our payment processor does accept HSA, HRS, and FSA debit cards.

If you need assistance with MyChart, contact MyChart customer service at 1-844-2NOVANT (1-844-266-8268). You can get help with proxy access issues (i.e., access to get care for a family member), MyChart login issues (i.e., username and password), MyChart app errors/messages.

For help with Tyto login and pairing issues, as well as Tyto error messages, contact TytoCare customer service at 1-866-971-TYTO (8986), option 2, or send an email to support@TytoCare.com.